Shipping policy

SWAG UNIQUE — RETURN & EXCHANGE POLICY

At Swag Unique, we want you to feel confident about every purchase. If something isn’t right, please review our return and exchange policy below.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • Items must be unworn, unwashed, and unused.

  • Items must be returned in their original condition with all tags attached.

  • Items must be free of stains, odors, deodorant marks, makeup, pet hair, or other signs of wear.

  • Proof of purchase or order confirmation may be required.

Items that do not meet these conditions may be refused and returned to the customer.

Exchanges

Need a different size or color? Eligible merchandise may be exchanged within 30 days of delivery, subject to product availability.

If the requested replacement is unavailable, we may offer store credit or a refund according to this policy.

Final Sale Items

The following items are not eligible for return or exchange unless they arrive damaged or incorrect:

  • Items marked Final Sale

  • Clearance merchandise

  • Gift cards

  • Customized or personalized products

  • Worn, washed, altered, or damaged merchandise

  • Certain limited-release items when clearly identified as Final Sale before purchase

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact Swag Unique Customer Support as soon as possible after delivery.

Please provide your order number and clear photos showing the issue. Once verified, we will work to provide an appropriate replacement, refund, or other resolution.

Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return resulted from an error by Swag Unique or the merchandise arrived defective.

Return Shipping

Unless the merchandise is defective, damaged upon arrival, or incorrect due to our error, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping service. Swag Unique is not responsible for return packages lost or damaged before they are received by us.

Refused Returns

Swag Unique reserves the right to refuse returns that:

  • Show signs of wear or use

  • Have been washed or altered

  • Are missing original tags

  • Fall outside the return period

  • Do not otherwise meet the requirements of this policy

Start a Return

To request a return or exchange, contact Swag Unique Customer Support and include:

Order Number:
Full Name:
Item(s) Being Returned:
Reason for Return or Exchange:

Return merchandise only after receiving the applicable return instructions.

SWAG UNIQUE
Stand Out. Stay Unique.